Privacy Policy
Effective Date: 15/01/2013

Skywave Nursing Home is committed to protecting the privacy and confidentiality of our residents, families, staff, and visitors. This policy explains how we collect, use, and protect personal information.

1. Information We Collect

We may collect and process the following types of personal information:

Personal information:(name, date of birth, contact details, and any other information you provide when filling out forms on our website or contacting us).

2. How We Use Personal Information

We use personal information to:

Provide safe, high-quality care and support.

Communicate with residents, families, and healthcare professionals.

Manage employment and staffing matters.

Improve our services and ensure safety.

4. Sharing Information

We only share personal information when necessary and lawful, including with:

Healthcare professionals and emergency services.

Service providers who support our operations (e.g., IT or payroll services).

We will never sell your personal data.

5. Data Security

We take steps to protect personal data through:

Secure storage

Restricted staff access.

Regular staff training in data protection and confidentiality.

6. Data Retention

We keep personal data only as long as necessary to meet legal, clinical, or operational requirements. After this, data is securely deleted or destroyed.

7. Your Rights

Under data protection law, you have the right to:

Access your personal information.

Request corrections to inaccurate information.

Request deletion where applicable.

Restrict or object to processing in certain cases.

Request data portability.